Ticket Purchase Policy

1. Overview

1.1 Oceania Media sell tickets as an agent for and on behalf of the csp.nz brought to you by The Southern Initiative and Auckland Council. Any representations made by csp.nz with reference to the Event or workshops at any time and any associated complaints or claims are the responsibility of the csp.nz not Oceania Media Limited.

1.2 All Customers attending the Event must hold a valid ticket for the same.

1.3 Nothing in these policies is intended to limit or exclude Oceania Media’s liability, or the liability of a csp.nz, under applicable consumer law including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

1.4 This ticket is sold subject to the csp.nz conditions of sale and also (to the extent that they are not inconsistent with csp.nz conditions of sale), the following:

2. Currency

2.1 All ticket prices for the event are stated in New Zealand Dollars. Oceania Media accepts payments PayPal methods of payment to accommodate your needs, including:  MasterCard and Visa.

3. Who You Are Buying From

3.1 Oceania Media acts as the agent to csp.nz who are promoting or otherwise providing the event for which you purchase the ticket ("Event Providers"). When you purchase a ticket for an event that is located in New Zealand, then Oceania Media  will be handling the transaction and collecting payment for the Event Provider

4. Pricing and Availability

4.1 Oceania Media sells tickets on behalf of the event provider who set the ticket price,  ticket availability and number on sale.

5. Order Confirmation

5.1 If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to check and confirm whether or not your order has been placed and/or payment processed. Only you may be aware of any problems that may occur during the purchase process. Oceania Media will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

6. Processing Fees

6.1 Tickets purchased on the Site are typically subject to a per ticket charge and a non-refundable per order Payment Processing Fee. In some cases, delivery prices will also be charged. The per order Payment Processing Fees are calculated as a percentage of the total order value and apply where payment is made via Credit Card, Debit Cards and Gift Cards. The Payment Processing Fee includes (but is not limited to) credit and debit card fees and expenses, administration and associated infrastructure costs for providing these payment mechanisms.

7. Amount of Tickets Per Customer or "Ticket Limits"

7.1 When purchasing tickets on Oceania Media you are limited to a specified number of tickets for the event (also known as a "ticket limit").  Ticket purchase over 5 need to be handled by special order by email or telephone request – contact cspticketing@oceaniamedia.co.nz or Freephone 0800 112325

8. Cancelled Events

8.1 Occasionally, events are cancelled or postponed by the event provider. When this occurs, Oceania Media makes every effort to ensure you receive a prompt refund if applicable. If an event is cancelled, please Contact (cspticketing@oceaniamedia.co.nz) us for information on receiving a refund. If the event was moved or rescheduled, the venue or event provider may set refund limitations. Contact us for exact instructions. Please make sure to your name and ticket number number so we can expedite your refund if applicable.

8.2 In the event that the vent provider authorises ticket refunds, they will be issued only to the original purchaser or to the original credit card used for the purchase.

8.3 Nothing in this Purchase Policy (including specifically, this clause) shall limit Oceania Media or a event providers liability for any breach of the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 (including any liability for consequential loss suffered by a consumer that cannot be excluded) or will or purport to limit any consumer's rights that cannot be limited by New Zealand Law.

9. Programme

9.1 Oceania Media does not control the event programme and may not be aware of and changes or omissions. The programme is subject to change or cancellation at any time without notice. No refund will be owed in the event of any programme change or change or cancellation of presenters.

10. Refunds and Exchanges

10.1 Before purchasing tickets, carefully review the event and programme. Oceania Media does not issue an exchange or refund for a lost, stolen, damaged or destroyed ticket (including where a ticket does not arrive in the mail) unless (a) Oceania Media is able to identify (acting reasonably) the persona attached to the ticket (b) you give Oceania Media a reasonable amount of notice ahead of the event that the ticket has been lost, stolen, damaged or destroyed, in which case Oceania Media will issue a replacement ticket to you for a reasonable administration fee. A change in personal circumstances does not entitle a ticket holder to return or exchange a ticket.

11. Billing Information Verification

11.1 Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Oceania Media customer service will attempt to contact you, using the information provided at the time of purchase. If Oceania Media is unable to reach you after its initial attempt, Oceania Media may cancel your order and may sell your tickets to another customer.

12. Delivery of Tickets - Venue Pick Up

12.1 Tickets delivered through Venue Pick Up are typically available one hour prior to the event start time. You will need to present your ticket purchase confirmation number and the credit card used to purchase tickets and picture identification.

13. Multiple Browser Windows

13.1 When ordering tickets online with Oceania Media, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.

14. Limitation of Liability

14.1. By purchasing a ticket through Oceania Media , you agree to the terms of this Purchase Policy on behalf of yourself. You assume all risks incidental to the event for which a ticket is issued, before, during or after the event, except that nothing in this section limits your rights and remedies under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986

15. License; Ejection and Cancellation; No Redemption Value

15.1 Event Providers and Venues reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with either the Event Provider's rules or Venue's terms & conditions of entry. A ticket is a revocable licence and breach of terms or rules will terminate your license to attend the event without refund. A ticket is not redeemable for cash.

15.2 The Event Provider reserves the right to add, withdraw or substitute presenters provided that it does not cause a fundamental change in the characteristics of the event for which tickets are purchased; vary the programmes and audience capacity, refuse admission with reasonable cause or to request a customer leave the venue if disrupting others. Please also see the clauses headed "Cancelled Events" for further information.

16. You Are Subject to Search

16.1 You and your belongings may be searched on entry. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances.


All prices are shown in New Zealand Dollars and include GST
(Oceania Media GST number – 86-160-218)

Ticket Sales managed by Oceania Media Limited
Contact – cspticketing@oceaniamedia.co.nz
Phone - 0800 112325